Terms & Conditions

Read our rental terms

Making a Booking

  • In order to make a booking we require a copy of your full valid driving licence, as well as a copy of your passport, full Spanish address of where you will be staying and a contact telephone number.
  • To secure your booking we require a non refundable 15% initial payment, with the remaining 85% balance due 10 days prior to your arrival.
  • The initial 15% payment will be processed at the time of booking.
  • Bookings made within 10 days or less prior to your arrival, full payment will be processed at the time of booking.

Cancellation of Booking

  • Cancellations made up to 11 days prior to your arrival will result in the loss of your non-refundable 15% initial payment.
  • All cancellations made within 10 days before your arrival will result in the loss of the full amount paid. 
  • In this event, it is at the discretion of All in Autos Rent A Car SL to provide discount, or off set an amount of your cancelled booking as transferable credit on a future booking.

Full refunds made due to exceptional circumstances will be at the discretion of

All in Autos Rent A Car SL.

Terms of Contract

The terms of the contract shall be agreed and detailed in your rental contract, should you wish to extend the term of the contract you must notify our office within at least 48 hours of the date of contract expiry in order for us to authorise the extension, depending on the vehicles availability. The cost of the extra days will need to be paid before a new contract can be sent.

If you wish to end the contract early, no refund will be issued for the days lost.

Our Vehicles

  • All of our vehicles are regularly serviced, repaired, fully insured, taxed and ITV’d and we ensure they are provided to you in good, working condition.
  • If a fault is found with the vehicle you must notify us immediately (on +34 611322410) To ensure we can rectify the problem at the earliest opportunity possible. 
  • All necessary documents, tools, tyres and accessories are provided within the vehicle stated on the contract. You agree to return the vehicle in the same condition along with all the necessary documents, tools, tyres and accessories provided.
  • All of our vehicles provided to you are fully valeted and sanitised. You agree to ensure the vehicle is returned in an acceptable condition. If your vehicle is returned and needs additional cleaning to our usual standard there may be an additional charge of up to 100€ (depending on severity).
  • For the comfort and safety of all of our customers we have a strict non-smoking policy in all of our vehicles. This includes the use of vapes, elf bars and any other breathable substances.
  • On return of the vehicle, should there be obvious use of any of these items (strong smell, ash, cigarette ends, empty elf bars/packets) there is a minimum charge of 75€ to a maximum charge of 200€ for an in depth valet of the vehicle including all air vents after returning the vehicle.
  • In the event of loss or damage to the key of your rental vehicle there will be a minimum charge of 150€ to a maximum charge of 300€.
  • The lessee is responsible for any punctures or damage to the tyres whilst under contract. In the event of a necessary repair or replacement this will be at the cost of the lessee. 

All vehicles excluding the wheelchair access vehicle are all within 5 years old

Wheelchair Access Vehicle

Our Volkswagen Caddy Maxi is a 2014 vehicle that has been adapted to accept a wheelchair via a rear ramp. This allows for the driver, 4 passengers and the wheelchair occupant. This vehicle has regular maintenance checks, along with additional servicing. 

All in Autos Rent A Car SL reserve the right to terminate a rental contract with such vehicle should an issue arise before or during the rental. Should this unlikely event occur a vehicle of as similar proportion will be provided to the customer should one be available, if there isn't a full refund will be provided. 

The vehicle sourcing team are working on providing our customers with the best service possible and therefore are also on the search for an additional wheelchair access vehicle as we do know this is something the market requires locally.

Insurance

All of our vehicles are insured with full Spanish fleet insurance with breakdown cover included, As with most policies there are things that will not be covered within the insurance these include loss of key, incorrect fuelling and damage/punctures to the tyres. Therefore we advise our customers to have their own car hire excess insurance. We do not sell this insurance directly to our customers, and it is optional, it is not a requirement for the rental.

Car hire excess insurance can be easily purchased online for either an annual policy or a specific rental date. Please see the below for comparison websites…

https://www.travelsupermarket.com/en-gb/car-hire/excess-insurance/

https://www.confused.com/car-hire-excess-insurance

In the event of loss of key, damage/puncture to the tyres or incorrect fuelling the cost of repair will be to the client and will be expected before or on return of the vehicle.

Vehicle Use

The vehicle may only be driven by you as authorised in the contract, with a maximum of two additional drivers. You must advise us of the additional drivers, along with a copy of their full valid driving licence and a copy of their valid passport. Any driver must be over the age of TWENTY FIVE and hold a valid licence for a minimum of TWO YEARS.

The lessee must use the rented vehicle in accordance to the following terms of use:

  • No modifications may be made to the structure of the vehicle; Specifically, no roof rack, luggage and/or goods may be attached to the roof.
  • The vehicle may not be used to push or tow any other vehicle and or trailer.
  • The vehicle may not be used at sporting events or training sessions of any kind, or car material, accessory or product resistance tests.
  • The vehicle and any of its elements or tools may not be transferred, sold. sublet . mortgaged or pledged.
  • The vehicle may not be used under the influence of any drugs or alcohol.
  • The vehicle may not be driven outside of Spanish mainland territory.
  • The milometer may not be manipulated or unsealed and the lessee must notify any damage there to. 
  • The lessee must stop and immobilise the vehicle if they detect any fault or if there is a warning light indicating any malfunction; They must immediately contact All in Autos emergency contact number or its roadside assistance company.
  • The rented vehicle may not be used to transport passengers or goods for commercial or industrial purposes.

ANY BREACH OF THESE TERMS WILL RESULT IN ALL IN AUTOS COLLECTING THE VEHICLE IMMEDIATELY AND ANY MONEY PAID WILL BE LOST.

ANY DAMAGE TO THE VEHICLE AS A RESULT OF BREACHING THESE TERMS AND CONDITIONS WILL RESULT IN THE INSURANCE COVER BEING INVALID AND ALL COSTS WILL BE THE RESPONSIBILITY OF THE LESSEE.

Driving Infringements and Fines

You are responsible for the cost of any and all fines received during the rental period as detailed on your rental contract. We will provide you with a copy of the fine by email and payment will be required within 48 hours in order for us to pay this promptly on your behalf to prevent any increased charges. There will also be an admin fee of 15€.

If payment is not received within 48 ours, we will promptly pass your details to Traffico as the named driver for them to deal with you directly.

Fuel Policy

We work on a like for like fuel basis with a minimum of half a tank.

Your vehicle will be provided to you with a at least half a tank of fuel and will be pictured prior to hand over. It is expected to be returned with the equivalent amount of fuel.

We understand that on occasion you may be running late for your flight and not have time to re-fuel, in this event you will be charged for refuelling back to the correct level. The amount for this will be billed within 10€ amounts.

In the event you use the wrong fuel when refuelling the vehicle, you must notify us immediately. Using the wrong fuel will incur a minimum charge of 300€.

Vehicle Delivery/Collection Policy

We provide and delivery & collection service for our customers. We provide this service free of charge within 50 kilometers of our Murcia depot. All deliveries/collections further than 50 kilometers will incur a fee of 1€ per additional kilometer plus 10€ additional fuel costs. 

IF YOU HAVE ANY OTHER QUESTIONS REGARDING OUR TERMS AND CONDITIONS PLEASE DO NOT HESITATE TO CONTACT/CALL US